Question 1

How do I get my US address?

Accepted Answer

Simply create an account with us and you'll receive your unique US mailing address with suite number within minutes. You can start using it immediately for online shopping at any US store.

Question 2

Is there a setup fee or monthly charge?

Accepted Answer

No, getting your US address is completely free. There are no setup fees, monthly charges, or hidden costs. You only pay for shipping when you actually send packages.

Question 3

Which stores can I shop at?

Accepted Answer

You can shop at any US online store that ships domestically within the United States. This includes Amazon, eBay, Walmart, Target, Best Buy, and thousands of other retailers.

Question 4

How are shipping rates calculated?

Accepted Answer

Rates are based on the greater of actual weight or volumetric weight. For air freight, volumetric weight = (Length × Width × Height) ÷ 139 cubic inches per pound. Sea freight is calculated by cubic feet or per barrel.

Question 5

What's the difference between air and sea freight?

Accepted Answer

Air freight is faster (3-7 business days) but more expensive, ideal for urgent or smaller items. Sea freight is more economical (10-21 business days) and better for larger, heavier items.

Question 6

Are duties and taxes included in shipping rates?

Accepted Answer

No, customs duties and taxes are not included in our shipping rates. These are assessed by Jamaican Customs and must be paid separately when your package arrives.

Question 7

Do you offer barrel and pallet shipping?

Accepted Answer

Yes! We specialize in barrel and pallet shipping for large shipments. Our barrel shipping is perfect for 55-gallon barrels, and we also offer pallet services for bulk items. This is the most economical way to ship substantial quantities to Jamaica.

Question 8

How long can you store my packages?

Accepted Answer

We provide free storage for up to 30 days from the date your package arrives. After 30 days, a small storage fee may apply. We recommend shipping your packages within this timeframe.

Question 9

How will I know when my package arrives?

Accepted Answer

You'll receive instant email and SMS notifications when your packages arrive at our facility. We'll also provide photos and details about each package in your online account.

Question 10

What if my package is damaged?

Accepted Answer

We inspect all packages upon arrival and will notify you immediately if there's any damage. We work with you and the original retailer to resolve any issues and ensure you're protected.

Question 11

Can I track my shipment?

Accepted Answer

Yes! Once your package is processed and shipped, you'll receive a tracking number that allows you to monitor your shipment's progress from our facility to your door in Jamaica.

Question 12

Do you deliver island-wide?

Accepted Answer

No, we do not offer island-wide delivery. We offer door-to-door delivery service in Kingston and St. Andrew. Your packages will be delivered directly to your address.

Question 13

What if I'm not home for delivery?

Accepted Answer

Our delivery team will attempt delivery and leave a notice if you're not available. You can reschedule delivery for a convenient time.

Question 14

What items cannot be shipped?

Accepted Answer

Certain items cannot be shipped due to safety or legal restrictions. Common restricted items include batteries, liquids, aerosols, perishable goods, and weapons. View our complete prohibited items list for details.

Question 15

Can I ship electronics?

Accepted Answer

Yes, most electronics can be shipped. However, items with lithium batteries may have special requirements or restrictions. Contact us if you're unsure about a specific electronic item.

Question 16

What about prescription medications?

Accepted Answer

Prescription medications cannot be shipped through our service due to legal and safety regulations. Over-the-counter medications may be allowed but should be declared properly.

Question 17

Do you offer business accounts?

Accepted Answer

Yes, we offer dedicated business solutions with volume discounts, monthly invoicing, priority handling, and dedicated account management for importing businesses.

Question 18

What are the benefits of a business account?

Accepted Answer

Business accounts get volume-based pricing, extended storage (up to 60 days), priority processing, monthly consolidated invoicing, and a dedicated account manager who understands your business needs.

Question 19

Is there a minimum volume for business rates?

Accepted Answer

No minimum volume is required, but our volume discounts become more significant with higher shipping volumes. Contact us for a custom quote based on your expected shipping needs.

Frequently Asked Questions

Getting Started

Shipping & Rates

Package Handling

Tracking & Delivery

Restricted Items

Business Services

Still Have Questions?