Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

• Personal information (name, email, phone number, address )
• Shipping information (package details, tracking preferences)
• Payment information (processed securely through third-party providers)
• Communication records (support tickets, emails, chat logs)

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services:

• Process and fulfill your shipping requests
• Communicate with you about your shipments and account
• Provide customer support and respond to inquiries
• Improve our services and develop new features
• Comply with legal obligations and customs requirements

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy:

• With shipping carriers and customs authorities as required for delivery
• With service providers who assist in our operations
• When required by law or to protect our rights and safety
• With your consent for specific purposes

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Your Rights

You have certain rights regarding your personal information:

• Access and update your account information
• Request deletion of your personal data
• Opt out of marketing communications
• Request a copy of your data

6. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@agilityshipping.com or through our contact page.